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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terri Richison

April 29, 2025

5  out of  5
rating by Terri Richison
"I’ve been a State Farm customer for more than forty years and have dealt with numerous agents. Shane is my favorite! When we moved to Clear Lake I requested Shane as my agent based on their convenient location. I am so glad that I did. I’ve never visited my agent’s office as often as I do Shane’s and that’s because of the convenience (right next door to the UPS store!) and the friendly people. Julann is a treasure, always willing to drop whatever she is doing and help me with whatever issue has me popping in unannounced. She never makes me feel like I am an interruption, and she goes out of her way to be helpful. When my homeowner’s rates skyrocketed (like everyone else’s) she helped me reevaluate my policy and deductibles and get the rate down to something more affordable. I did shop for several additional quotes and am satisfied that State Farm’s rates remain competitive with the market. I recently suffered a small amount of damage to my car. Julann took the time to help me review all four of the repair estimates I received. She guided me through every step of the claim process, and when there was a mix up with the rental car agency, she had it corrected within minutes! A satisfyied customer for over forty years, I highly recommed State Farm and Shane is the best agent ever!"
We responded:
"Terri, Thank you so much for the review. We are extremely thankful to have you as a policy holder with us. We enjoy it when it our policy holders come into the office for whatever they may need. That is why we are in this business. It is policy holders like yourself that make our agency successful and enjoyable to work for. I'm glad to hear that Julann was able to assist you in so many different ways. We value our agency because of our policy holders. "
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Sharla Hitt

April 25, 2025

5  out of  5
rating by Sharla Hitt
"I can't say enough good things about working with Luke at State Farm! He's incredibly knowledgeable, responsive, and truly takes the time to explain all the options so you can make the best decision for your needs. Whether it’s home, auto, or life insurance, he makes the process smooth and stress-free. It’s clear he genuinely cares about helping people and goes above and beyond to ensure his clients feel supported and protected. Highly recommend!"
We responded:
"Thank you so much for the review, Sharla. We agree that Luke does a great job for our agency and our policy holders. We appreciate your feedback. "
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Heather Blount

April 3, 2025

5  out of  5
rating by Heather Blount
"I have been a happy customer of Shane’s for years. Recently I needed additional insurance policy and Luke helped me find the perfect policy for my needs and budget."
We responded:
"Thank you so much for the google review. We take pride in assisting our customers with all of their insurance needs. We value your feedback and our grateful for your business. I am happy that Luke was able to assist you in your insurance needs."
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Casey Coyne

February 4, 2025

5  out of  5
rating by Casey Coyne
"Luke is my guy! As a small business owner, he manages my insurance with quickness and ease. I contact him about something and it’s done within an hour."
We responded:
"Thank you, Casey. We appreciate your feedback and value you as a policy holder with us. "
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ClearLake Hunan

August 2, 2024

5  out of  5
rating by ClearLake Hunan
"Usually it’s stressful, sometimes it’s painful to go through a claim process. However, with Shane and his knowledgeable/helpful team, the experience of my recent claim is way beyond my expectation. Switch my insurance policy to Shane’s office is truly the best decision I’ve made to protect my business. Safe with Shane!"
We responded:
"Thank you Xiaowei. We value you as a policy holder and we appreciate your business. We we're more than happy to assist you in your time of need due to the unfortunate circumstances surrounding hurricane beryl and loss of power. "
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Shoei Ruckman

May 20, 2024

5  out of  5
rating by Shoei Ruckman
"Great experience! Lucas was incredibly communicative in helping me get started with my policy. Much better rates than other providers I received quotes from."
We responded:
"Thank you so much for the review Shoei. Luke is definitely a valued asset to our agency. We appreciate your business and let us know if you ever need anything. "
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Lee Betancourt

April 8, 2024

5  out of  5
rating by Lee Betancourt
"Shane's agency always answers the phone. Helpful and listens to detail when I need update my policy."
We responded:
"Thank you Lee. We definitely value you as a policy holder and we are always here for you. We appreciate your business. "
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Arian Profit

January 30, 2024

5  out of  5
rating by Arian Profit
"Shane is as reliable as an agent gets. So much help to me and my family. Thanks a lot and will always be appreciated."
We responded:
"Thank you so much Arian. We appreciate you. "
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Govind Boloor

January 17, 2024

5  out of  5
rating by Govind Boloor
"I visited this office to get home owners insurance and received an excellent service. Even if they couldn’t write a policy they guided me to visit other agency and helped me out to get my insurance. Thanks for your kindness and good work. Govind Boloor"
We responded:
"Thank you Govind. We appreciate your review and the opportunity to try and earn your business. "
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mike morrissey

September 5, 2023

5  out of  5
rating by mike morrissey
"Glad Shane and his team are working for me!"
We responded:
"Thank you Mike. We appreciate you and let us know if we can ever help out in any way. "
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One Moe

August 30, 2023

1  out of  5
rating by One Moe
"Petty people here.... I would deal with another agent."
We responded:
"Wow. Who are you? We don't have anyone by that name as a policy holder. If you're gonna post negative things about our business, please come out and identify who you are and what specifically happened that made you feel that you needed to post this review; keyboard cowboy. "
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Christine Hartley

August 23, 2023

5  out of  5
rating by Christine Hartley
"Shane and staff are very attentive and helpful!"
We responded:
"Thank you Christine. We appreciate you as a policy holder. "
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Anna Allebach

June 2, 2023

5  out of  5
rating by Anna Allebach
"I spoke with Shane about my needs. He listened intently and proposed a plan that met my requirements. State Farm is an established company that is known for integrity and reliability. With Shane you have a winning team."
We responded:
"Thank you, Anna, we appreciate you and your kind words. "
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J Wingfield

May 4, 2023

5  out of  5
rating by J Wingfield
"I have been a State Farm customer for many years and recently got transferred to Shane’s office. When I needed help with an accident he was very helpful and understanding to my needs. I felt he really went the extra mile to make sure I was taken of."
We responded:
"We really appreciate the feedback. We value you as policy holders with us and we are always here to support you. If you ever need anything from us, please let us know. Thank you for your review. "
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Masato Goto

April 10, 2023

5  out of  5
rating by Masato Goto
"very friendly and helpful staff"
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Kimberly Smith

March 7, 2023

5  out of  5
rating by Kimberly Smith
"Very professional, and informative"
We responded:
"Thank you Kimberly. We appreciate you. "
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Mark Capel Jr

January 9, 2023

5  out of  5
rating by Mark Capel Jr
"They helped me with what I needed"
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Sean Holton

December 14, 2022

1  out of  5
rating by Sean Holton
"I've been a State Farm customer for many years with no issues, until getting transferred to Shane's office when my agent retired. They simply won't return my calls about extras added to my bill. I've transferred my account to another State Farm agent."
We responded:
"We apologize for our response time. Sometimes in training team members things do get missed. Thank you for your feedback and this is something that I will be working on with my team so that we can improve this process and provide the excellent customer service that all of our policy holders deserve. We are glad that you stayed with State Farm. "
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Judith Ariola

October 18, 2022

5  out of  5
rating by Judith Ariola
"Very pleased with my visit at shane armbrister state farm"
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Vicky & Joe Rank

August 19, 2022

5  out of  5
rating by Vicky & Joe Rank
"Amazing Customer Service!!! Awesome staff!!"
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Jarrett Grantham

August 19, 2022

5  out of  5
rating by Jarrett Grantham
"Shane is an awesome agent and the customer service I received was top notch. He took the time to explain the coverages I needed for my Auto insurance and explained the situations where I would need a certain coverage. Best of all is the discount I get each month using the Drive Safe and Save program. I recommend Shane for all your insurance needs."
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Randy Scott

January 7, 2022

5  out of  5
rating by Randy Scott
"Awesome Agency! I feel safe with Shane!"
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Gerald Betancourt

October 7, 2021

5  out of  5
rating by Gerald Betancourt
"Lupita did a terrific job following up on the quote provided. Her persistence and effort make my decision easy to transfer my insurance needs to State Farm rather than other company. The way the office follow up on my requests determined my decision to go to State Farm. Great job. GeraldB"
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Kevin Estep

August 14, 2021

5  out of  5
rating by Kevin Estep
"Shane took the time to explain in detail coverage differences and how each could benefit me & my family on a personal level. Great company and even better people!"
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Meagan Faulk

August 13, 2021

5  out of  5
rating by Meagan Faulk
"Love Shane! He is one of the best agents around!"