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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ClearLake Hunan

August 2, 2024

5  out of  5
rating by ClearLake Hunan
"Usually it’s stressful, sometimes it’s painful to go through a claim process. However, with Shane and his knowledgeable/helpful team, the experience of my recent claim is way beyond my expectation. Switch my insurance policy to Shane’s office is truly the best decision I’ve made to protect my business. Safe with Shane!"
We responded:
"Thank you Xiaowei. We value you as a policy holder and we appreciate your business. We we're more than happy to assist you in your time of need due to the unfortunate circumstances surrounding hurricane beryl and loss of power. "
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Shoei Ruckman

May 20, 2024

5  out of  5
rating by Shoei Ruckman
"Great experience! Lucas was incredibly communicative in helping me get started with my policy. Much better rates than other providers I received quotes from."
We responded:
"Thank you so much for the review Shoei. Luke is definitely a valued asset to our agency. We appreciate your business and let us know if you ever need anything. "
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Lee Betancourt

April 8, 2024

5  out of  5
rating by Lee Betancourt
"Shane's agency always answers the phone. Helpful and listens to detail when I need update my policy."
We responded:
"Thank you Lee. We definitely value you as a policy holder and we are always here for you. We appreciate your business. "
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Arian Profit

January 30, 2024

5  out of  5
rating by Arian Profit
"Shane is as reliable as an agent gets. So much help to me and my family. Thanks a lot and will always be appreciated."
We responded:
"Thank you so much Arian. We appreciate you. "
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Govind Boloor

January 17, 2024

5  out of  5
rating by Govind Boloor
"I visited this office to get home owners insurance and received an excellent service. Even if they couldn’t write a policy they guided me to visit other agency and helped me out to get my insurance. Thanks for your kindness and good work. Govind Boloor"
We responded:
"Thank you Govind. We appreciate your review and the opportunity to try and earn your business. "
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mike morrissey

September 5, 2023

5  out of  5
rating by mike morrissey
"Glad Shane and his team are working for me!"
We responded:
"Thank you Mike. We appreciate you and let us know if we can ever help out in any way. "
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One Moe

August 30, 2023

1  out of  5
rating by One Moe
"Petty people here.... I would deal with another agent."
We responded:
"Wow. Who are you? We don't have anyone by that name as a policy holder. If you're gonna post negative things about our business, please come out and identify who you are and what specifically happened that made you feel that you needed to post this review; keyboard cowboy. "
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Christine Hartley

August 23, 2023

5  out of  5
rating by Christine Hartley
"Shane and staff are very attentive and helpful!"
We responded:
"Thank you Christine. We appreciate you as a policy holder. "
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Anna Allebach

June 2, 2023

5  out of  5
rating by Anna Allebach
"I spoke with Shane about my needs. He listened intently and proposed a plan that met my requirements. State Farm is an established company that is known for integrity and reliability. With Shane you have a winning team."
We responded:
"Thank you, Anna, we appreciate you and your kind words. "
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J Wingfield

May 4, 2023

5  out of  5
rating by J Wingfield
"I have been a State Farm customer for many years and recently got transferred to Shane’s office. When I needed help with an accident he was very helpful and understanding to my needs. I felt he really went the extra mile to make sure I was taken of."
We responded:
"We really appreciate the feedback. We value you as policy holders with us and we are always here to support you. If you ever need anything from us, please let us know. Thank you for your review. "
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Masato Goto

April 10, 2023

5  out of  5
rating by Masato Goto
"very friendly and helpful staff"
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Kimberly Smith

March 7, 2023

5  out of  5
rating by Kimberly Smith
"Very professional, and informative"
We responded:
"Thank you Kimberly. We appreciate you. "
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Mark Capel Jr

January 9, 2023

5  out of  5
rating by Mark Capel Jr
"They helped me with what I needed"
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Sean Holton

December 14, 2022

1  out of  5
rating by Sean Holton
"I've been a State Farm customer for many years with no issues, until getting transferred to Shane's office when my agent retired. They simply won't return my calls about extras added to my bill. I've transferred my account to another State Farm agent."
We responded:
"We apologize for our response time. Sometimes in training team members things do get missed. Thank you for your feedback and this is something that I will be working on with my team so that we can improve this process and provide the excellent customer service that all of our policy holders deserve. We are glad that you stayed with State Farm. "
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Judith Ariola

October 18, 2022

5  out of  5
rating by Judith Ariola
"Very pleased with my visit at shane armbrister state farm"
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Vicky & Joe Rank

August 19, 2022

5  out of  5
rating by Vicky & Joe Rank
"Amazing Customer Service!!! Awesome staff!!"
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Jarrett Grantham

August 19, 2022

5  out of  5
rating by Jarrett Grantham
"Shane is an awesome agent and the customer service I received was top notch. He took the time to explain the coverages I needed for my Auto insurance and explained the situations where I would need a certain coverage. Best of all is the discount I get each month using the Drive Safe and Save program. I recommend Shane for all your insurance needs."
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Randy Scott

January 7, 2022

5  out of  5
rating by Randy Scott
"Awesome Agency! I feel safe with Shane!"
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Gerald Betancourt

October 7, 2021

5  out of  5
rating by Gerald Betancourt
"Lupita did a terrific job following up on the quote provided. Her persistence and effort make my decision easy to transfer my insurance needs to State Farm rather than other company. The way the office follow up on my requests determined my decision to go to State Farm. Great job. GeraldB"
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Kevin Estep

August 14, 2021

5  out of  5
rating by Kevin Estep
"Shane took the time to explain in detail coverage differences and how each could benefit me & my family on a personal level. Great company and even better people!"
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Meagan Faulk

August 13, 2021

5  out of  5
rating by Meagan Faulk
"Love Shane! He is one of the best agents around!"
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Nicole LaPoint

August 10, 2021

5  out of  5
rating by Nicole LaPoint
"Amazing service! Shane is a great guy all around. He provides exceptional customer service and gave me a better understanding of what I may need for myself and my son. His staff is great as well, they helped me with everything and answered all my questions. Helped me understand all the charges and policy numbers, very polite and so patient!"
Profile photo of Jordan Maiwald

Jordan Maiwald

June 9, 2021

5  out of  5
rating by Jordan Maiwald
"Got my renters insurance through this office and loved how simple it was to make sure all of my things were properly covered! Great local office"
Profile photo of 高橋伸宏

高橋伸宏

June 8, 2021

5  out of  5
rating by 高橋伸宏
"Shane-san is professional and I trust on him. He recommends what I needed. He welcomes me with smile and support my life in Houston. Get your quote on Friday. The manager will give you a gift card.(I am not sure how long this campaign contiues.) アメリカの保険について、日本人コミュニティから情報をもらっておりましたが、実際に保険を適用された事例は少なくて良し悪しの判断が出来ずにおりました。頼れるアメリカ人の知人にこちらの保険会社を紹介してもらい、シェーンさんに丁寧に説明してもらうことにより、安心した生活を送れるようになりました。新規に保険に加入される方のみならず、保険の見直しを考えている方は、シェーンさんに相談してみて下さい。日本人の書き込みを見た、と伝えれば親切に対応してくれるはずです。"